TL;DR • Quick Policy Highlights
At a Glance7-Day Refund
Claim a full refund within 7 days of purchase minus a standard 5% payment gateway fee.
No Auto-Charge
All subscriptions are non-recurring. You will never be charged without explicit checkout.
Add-On Extensions
Renewals add seamlessly on top of your existing plan duration without losing remaining days.
5-7 Days Payout
Approved refunds are returned to your original payment method within 5 to 7 bank working days.
7-Day Refund Policy & Terms
• We offer a transparent 7-calendar-day refund window for all digital mock test series and subscription plans purchased on TestWizer.
• If you submit a refund request within 7 days of the transaction timestamp, we will process the refund after deducting a 5% administrative and payment gateway processing fee.
• The approved refund amount will be credited to the original source payment instrument (UPI, Debit/Credit Card, Net Banking, or Wallet) within 5 to 7 bank working days.
• To initiate a refund, please email our billing team at support@testwizer.com with your registered email and Order/Invoice ID.
Non-Recurring Subscriptions & Cancellation
• All subscriptions and course enrollments on TestWizer are strictly non-recurring. There are zero auto-debits or silent monthly charges.
• You do not need to manually cancel a plan to avoid renewal fees. Once your subscription duration concludes, your account gracefully transitions without automated billing.
• All purchased plans remain active and accessible with full mock test features until the official plan expiry date.
Plan Extensions & Renewals
• Users can extend or upgrade their subscription at any point prior to or following expiration by purchasing an extension plan.
• When renewing an active subscription, the new duration is cumulatively added to your remaining active days, ensuring zero loss of test prep access.
• Promotional discount codes or loyalty renewal concessions apply automatically during plan extension checkouts.
Billing Support & Resolution SLA
• For billing inquiries, duplicate payment claims, or refund verifications, contact our customer desk at support@testwizer.com.
• Our support desk operates Monday through Saturday, 9:00 AM to 6:00 PM IST.
• All refund tickets are acknowledged and evaluated within 24 to 48 business hours.
Special Circumstances & Policy Updates
• In exceptional circumstances (such as verified platform technical outages preventing test access), TestWizer may approve discretionary refunds or compensatory duration extensions beyond the 7-day period.
• Each exceptional case is assessed fairly based on server attempt logs and student service records.
• TestWizer reserves the right to amend terms in compliance with updated regulatory requirements. Material revisions are published on this page.