TL;DR • Quick Resolution Guide
Fast FixesAccount Access
Trigger self-service password resets via login screen. Check spam folders for verification emails.
Payments & Refunds
7-day refund guarantee with 5% processing fee. Subscriptions are non-recurring with no auto-debit.
Live Test Sync
Client answer caching auto-syncs upon reconnect. Resume any interrupted mock test from dashboard.
Technical SLA
Email support@testwizer.com with your Order ID for guaranteed response within 24 business hours.
Browse Help by Category
Explore structured guides across all TestWizer features
Getting Started
First-time setup & account activation.
- Creating your student profile
- Selecting target entrance exams
- Understanding your dashboard widgets
- Attempting your diagnostic mock test
CBT Test Engine
Live exam experience & features.
- Question palette navigation features
- Managing exam timers & negative marks
- Submitting & auto-saving answers
- Resuming suddenly interrupted tests
Results & Percentiles
Granular scorecards & accuracy analytics.
- Interpreting state-level percentiles
- Speed vs. accuracy breakdown
- Tracking progress across test series
- Identifying high-yield improvement areas
Account & Subscriptions
Plan upgrades, billing & receipt logs.
- Prepaid subscription tiers
- Accepted payment methods (UPI/Cards)
- 7-day refund guarantee guidelines
- Additive plan extensions
Technical Support
Device compatibility & troubleshooting.
- Mobile browser & PWA installation
- Clearing local test cache
- Low-bandwidth offline mode
- Reporting platform bugs
Admission Counseling
CAP rounds & college selection.
- Option form preference orders
- MHT-CET historical cutoff analysis
- Direct Second-Year lateral entry
- One-on-one expert consultations
Still Need Direct Support?
Our support team is available Monday through Friday to resolve technical glitches, billing questions, or counseling queries.
Email Helpdesk
support@testwizer.com
Response SLA: Within 24 hours
WhatsApp Helpline
+91 8369412560
Mon–Fri: 9:00 AM – 6:00 PM IST
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